Privacy & Data Security

1. Patron Privacy Commitment

At AAYNA, we respect the privacy of every patron who visits our Dhanbad boutique or shops via our digital boutique at aayna.shop and aayna.online. We collect and process personal data exclusively to provide personalized customer service, fulfill orders, and coordinate deliveries. We never sell, rent, or lease customer data to third-party marketing networks or data brokers.

2. Transparent Payment Security

Payments on AAYNA are processed securely through direct end-to-end encrypted UPI (Unified Payments Interface) and Cash on Delivery (COD).

We do not collect, process, or store credit or debit card numbers, CVVs, or cardholder banking credentials on our servers. All digital payments are conducted directly through verified Indian banking partner gateways and official UPI rails, protected by standard 256-bit TLS 1.3 transport-layer encryption.

3. Information We Collect & Why

• Contact Details: Your full name, delivery address, PIN code, and mobile phone number for order dispatch, courier coordination, and WhatsApp/SMS order tracking.
• Authentication Data: One-time passwords (OTP) transmitted securely to your verified mobile device for instant, passwordless account access.
• Order History: Saved items, bespoke custom sizing notes, and past boutique receipts to facilitate complimentary fall & pico finishing, returns, and exchanges.

4. Contact Our Privacy Officer

If you have any questions or concerns regarding our privacy practices, please contact: